Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
- Residents and relatives mainly spoke very highly of the staff and the care provided.
- The home can be difficult for residents to navigate as there are a number of corridors which look the same, no signs to communal areas, and similar looking bedroom doors.
- There has been a high turnover of care staff and several changes of management in recent years.
- There is a varied and accessible activities programme, which is well-advertised around the home in various ways.
- The quality of the food was praised, but some relatives thought that residents who need help to eat and drink would benefit from more assistance during meals.
- Five different GP practices provide care to residents, which staff reported impacts more on their time than when one practice was used.