Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
- Staff retention was good; staff said they had worked at the home for between two and seven years, allowing residents to get to know them.
- Steps were taken to care for residents as individuals, such the ‘resident of the day’ initiative.
- The home was generally in good condition; however certain parts of the home needed replacing or updating, such as the carpet and the sensory room.
- Two Activity Coordinators offered a programme of regular activities to residents. These were clearly displayed for residents and visitors to see.