Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
We found a well organised service, with highly committed staff and good links to their local community
- Both staff and patients were positive about the practice
- The practice has expended considerable thought in seeking the views of their community, including promoting the 'Family and Friends' questionnaire. There is an active Patient Advisory Group, who are engaged with, and consulted upon, practice developments
- The current range of services and staff is good but maintenance may be a challenge in the light of current funding reductions
- There are issues about physical access to the practice, which it is hoped will be addressed when a planned expansion of the practice takes place next year