We worked on a huge range of topics this year - from mental health, to adult social care, to services for families with Recessive Genetic Conditions.
We have continued to work with the public and voluntary sector colleagues to get people's voices heard by those who make decisions about care. This role has felt even more important in a year where services have changed so rapidly.
We've also seen an increase in demand for our information and advice service - with more people than ever contacting us for support accessing health or social care.
Some of our highlights:
- We provided detailed information and advice to 252 people who contacted us this year. This is an increase of 93% compared to the year before
- We developed 'Covid Briefings' early in the pandemic to let health and care commissioners know what was happening on the ground as services and rules shifted quickly. These transformed into our monthly 'What have we been hearing?' briefings, and help to identify issues early, leading to a faster response from services
- We published reports to help improve other areas of care - including an in-depth look at people's journey through the mental health system, and the experience of carers getting support from their GP