COVID-19 enquiry summary 21st August 2020

This briefing sets out the key issues we're hearing about COVID-19 and its impact on local people, from 31st July - 21st August. It includes queries about podiatry, mental health respite, face coverings, the impact of delayed treatment, and more.
Woman wearing a face covering holding her medication

Since lockdown began, we’ve been taking more calls, emails, and texts than normal. People have been asking us about how they can access treatment, and what health and social care services are doing to keep everyone safe. People have also been letting us know when they’ve experienced issues with their care.

We’ve been keeping an eye on everything you’ve been telling us so that we can share this with the people shaping the city-wide response to the crisis. We’ve been sending key issues to Sheffield City Council and NHS Sheffield Clinical Commissioning Group (CCG) so that your experiences can inform their actions.

We have also been escalating issues up to Healthwatch England, who are communicating directly with NHS England about the issues that matter to you.

What have we been hearing?

This briefing includes information we've heard from members of the public through the first 3 weeks of August, as well as issues that have been brought to us via voluntary and community sector partners. It includes:

  • COVID-19 testing
  • Flu vaccines
  • Face coverings
  • Impact of waiting for treatment
  • Mental health respite care
  • Social care services
  • Podiatry


If you need these documents in a different format, please email or call 0114 253 6688.

COVID-19 enquiry summary 21st August:

Read the briefing

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