Since lockdown began, we’ve been taking more calls, emails, and texts than normal. People have been asking us about how they can access treatment, and what health and social care services are doing to keep everyone safe. People have also been letting us know when they’ve experienced issues with their care.
We’ve been keeping an eye on everything you’ve been telling us so that we can share this with the people shaping the city-wide response to the crisis. We’ve been sending key issues to Sheffield City Council and NHS Sheffield Clinical Commissioning Group (CCG) so that your experiences can inform their actions.
We have also been escalating issues up to Healthwatch England, who are communicating directly with NHS England about the issues that matter to you.
What have we been hearing?
This briefing includes information we've heard from members of the public through the second half of July, as well as issues that have been brought to us via voluntary and community sector partners. It includes:
- New regulations around face coverings
- Digital exclusion
- People paying for support they haven't been able to access
- Day services for people with a learning disability
- Communication with Mental Health services