COVID-19 enquiry summary 1st May 2020

This briefing sets out the key issues we're hearing about COVID-19 and its impact on local people in the week commencing 27th April 2020. It includes bereavement services, mental health crisis care, and concerns from people with learning disabilities
Visually impaired man standing outside

Since lockdown began, we’ve been taking more calls, emails, and texts than normal. People have been asking us about how they can access treatment, and what health and social care services are doing to keep everyone safe. People have also been letting us know when they’ve experienced issues with their care.

We’ve been keeping an eye on everything you’ve been telling us so that we can share this with the people shaping the city-wide response to the crisis. We’ve been sending key issues to Sheffield City Council and NHS Sheffield Clinical Commissioning Group (CCG) to that your experiences can inform their actions.

We have also been escalating issues up to Healthwatch England, who are communicating directly with NHS England about the issues that matter to you.

What have we been hearing?

This briefing includes information we've heard from members of the public in the week beginning 27th April 2020, as well as issues that have been brought to us via voluntary and community sector partners. It includes issues related to:

  • Recovery services/substance misuse services
  • Bereavement services
  • Dementia
  • Autistic spectrum conditions/learning disabilities
  • Mental health crisis care
  • Mental health – other concerns
  • Consistency of advice for the ‘extremely vulnerable’
  • Food poverty
  • Care homes
  • Care packages
  • Remote working


If you need these documents in a different format, please email or call 0114 253 6688.

COVID-19 enquiry summary 1st May:

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