COVID-19 enquiry summary 24th April 2020

This briefing sets out the key issues we're hearing about COVID-19 and its impact on local people. It includes difficulties accessing patient transport, experiences of cancer patients, and people's struggle with confusing information.
Woman washing her hands

Since lockdown began, we’ve been taking more calls, emails, and texts than normal. People have been asking us about how they can access treatment, and what health and social care services are doing to keep everyone safe. People have also been letting us know when they’ve experienced issues with their care.

We’ve been keeping an eye on everything you’ve been telling us so that we can share this with the people shaping the city-wide response to the crisis. We’ve been sending key issues to Sheffield City Council and NHS Sheffield Clinical Commissioning Group (CCG) to that your experiences can inform their actions.

We have also been escalating issues up to Healthwatch England, who are communicating directly with NHS England about the issues that matter to you.

What have we been hearing?

This briefing includes information we've heard from members of the public through March and April, as well as issues that have been brought to us via voluntary and community sector partners:

  • Access to Patient Transport Services (PTS)
  • Confusion around the new ways to access services
  • Access to services for those with sensory impairments
  • Increased fear of accessing services
  • Repeat prescriptions
  • A desire for more information
  • Cancer services
  • Dementia support
  • Travellers’ access to basic facilities
  • Refugee and asylum seekers’ access to services
  • Experiences from Sheffield's Chinese community


If you need these documents in a different format, please email or call 0114 253 6688.

COVID-19 enquiry summary 24th April:

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