Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
- We found a service that was very much appreciated by patients, where the staff seemed to communicate well and in a supportive way
- Wards and clinic areas were bright and clean, and there appeared to be good attention to hygiene
- The corridors and ward areas seemed to be rather sparsely decorated. There was some beautiful art work in the main corridors, but less in the ward area to interest patients
- In a building that had many similar corridors, we felt there was a need for much more signage for patients and relatives