People's experiences of using Adult Social Care

Healthwatch Sheffield (HWS) facilitated a Sheffield Health and Wellbeing Board Event in October 2015 on the topic of adult social care. The focus was on capturing service user experiences and using this to change care for the better.
People at Adult Social Care event Nov 2015

In October 2015, we heard from people who use Adult Social Care services in Sheffield. 

Through various creative activities, as well as more structured conversations, we were able to capture a great deal of feedback about current services, as well as what people would like to see changed.

The key messages

People who use Adult Social Care told us and service providers what they would like to see:

  • We would like more choice
  • We would like more information
  • We would like more consideration of our needs
  • We would like support at a time that suits us
  • We would like more support to get out and about
  • We would like better quality care

We made recommendations to Sheffield City Council which aimed to address many of the concerns raised by local people at the event. The report was welcomed by Phil Holmes, Director of Adult Services, who made a number of commitments to improve services based on feedback:

'Over the course of 2016 Sheffield City Council will be reviewing and improving its measures undertaken to report unsuitable care and respond to ensure improvement. This includes better coordination of social work, safeguarding and contracting information, and also clearer involvement of both people who use services and their family carers so they both find it easier to raise concerns and also to take action with respect to concerns that others have raised.'


If you need these documents in a different format, please email or call 0114 253 6688.

Adult Social Care report

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