Help with travel to healthcare appointments and other travel information

Advice and Information - 26 June 2026

Do you need information about how to claim travel expenses for healthcare appointments, or details of other travel support and services available in Sheffield? If so, please read our information below.
A staff member is supporting the patient to access patient transport.

Help with hospital travel expenses

If you have been referred to a specialist or a hospital for NHS treatment or tests and you are on benefits you could claim travel costs under the Healthcare Travel Costs Scheme (HTCS). You also may be able to claim back travel expenses on journeys to and from the hospital when escorting your child. You can check what benefits qualify by visiting the NHS healthcosts website or call the NHS Helpline: 0300 330 1343

Help with your fares- Advice from Sheffield Teaching Hospitals 

If you are entitled to certain means tested benefits you may be able to get help with your train or bus fares or car mileage, including a £2.00 contribution to car parking at the multi-storey car park at the Royal Hallamshire Hospital. Further information and advice is available from the hospital Cashiers on 0114 271 2060 or 271 2545.

The method of payment for travel expenses is in the form of cash and BACs (payment direct into your account).

You are advised to claim any travel expenses in cash at the Cashiers window within the three month period. The Cashiers office is situated on Level B at the Royal Hallamshire Hospital.

You will be required to show your most up-to-date benefit letter along with your attendance certificate which you can collect from the outpatient clinic. It is essential that you produce your bus tickets and train tickets as evidence of the amount.

Car mileage will be worked out by the use of AA Auto route. 

Find out more information here. 

Are you eligible for support from the Patient Transport Service?

The Patient Transport Service (PTS) provides NHS-funded transport for eligible people who are unable to travel to their healthcare appointments by any other means due to their need for a specially adapted vehicle, specialist equipment or the skills of Yorkshire Ambulance Service trained staff during the journey.

To find out if you're eligible, visit their website or If you are registered with a GP in Sheffield call 0330 678 4000 between 07:00 and 19:00 Monday to Friday

Sheffield Community Transport (SCT)

Sheffield Community Transport (SCT) is a paid service that provides transport services for people who find it difficult to use regular transport.

For more information visit their website or phone 0114 276 6148.

Sheffield Travel Support (STS)

STS is a paid service providing travel support to people with learning disabilities. They usually drive customers to their destination but also offer accompanied journeys on public transport. The service is for anyone who finds taxis or public transport difficult or feels anxious traveling with strangers. For more information visit the website here, email: info@sheffieldtravelsupport.org.uk or tel: 0114 253 6647

Disabled Person’s Travel Pass

A Disabled Person’s Travel Pass is free and is provided by Travel South Yorkshire. The pass, enables you to travel for free at any time in South Yorkshire on:

  • Local buses
  • Trams
  • Trains
  • Northern Rail services between South Yorkshire and West Yorkshire

You can also travel for free on buses across England during off-peak times. Off-peak times are:

  • 9:30am to 11pm on weekdays
  • All day on weekends and Bank Holidays

How to Apply

To check if you are eligible and to apply contact Travel South Yorkshire

Or if you have no qualifying benefit, you may still be eligible. Apply on the Sheffield City Council website or phone: 0114 273 4567

Travelling With a Carer

If you qualify for a pass and are in receipt of the Higher Rate Care component of DLA, Enhanced Daily Living component of PIP or Higher Rate Attendance Allowance, then your pass will allow one carer to travel with you for free. Your pass will show the 'Plus C' logo. This is only valid in the local South Yorkshire area. For further information on travelling with a carer click here or call 0800 952 0002

Blue Badge Scheme

The Blue Badge scheme helps you to park closer to your destination if you have a disability or health condition that affects your mobility or you care for a child with a health condition. Find out more information on Sheffield City Council website or phone 0114 273 4567

Downloads

Help with travel to healthcare appointments and other travel information- leaflet
Download (PDF 1.77 MB)

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