Mental Health Support in the Community

Healthwatch Sheffield has carried out a review of public experiences of mental health support outside of hospital.
Healthwatch staff member speaking to a member of the public about their experience

Between July and October 2017, Healthwatch Sheffield heard from 450 members of the public as well as staff and volunteers involved in the commissioning and provision of services.

Our key findings:

  • People who currently access services are generally positive about their experience, however, an over arching theme was the difficulties people experienced in accessing adequate support. In some cases this led to distress and/or acute crisis.
  • After being discharged, people described difficulties getting the help they feel is needed.
  • There is a desire for more and earlier public involvement in designing services and better communication when changes are taking place.
  • Concerns about the impact of the reorganisation of Community Mental Health Teams were raised by service users, carers and front line staff throughout the course of our review. Concerns have been shared directly with Sheffield Health and Social Care NHS Foundation Trust and with NHS Sheffield Clinical Commissioning Group.


If you need these documents in a different format, please email or call 0114 253 6688.

Read the full report below:

Mental Health in the Community Report

We received a response to the recommendations in this report from Sheffield Clinical Commmissioning Group (CCG). You can read this below:

Sheffield Clinical Commissioning Group

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