GP Patient Survey 2018
The findings of the GP Patient Survey 2018 – compiled from responses from almost 760,000 people – have now been published. The survey, which has been redesigned to better reflect patient experience and the changing shape of primary care, has also been extended to include 16-17 year olds for the first time.
The GP Patient Survey website provides another way that patients can be informed about the experiences of people already using a service when they are making choices about where to register. People can see on a single page how a practice compares to the local and national averages, as well as making comparisons between individual practices.
Key findings from the survey:
• 83.8% described the overall experience of their GP surgery as good.
• 68.6% of patients rated their overall experience of making an appointment as good.
• Of everyone who wanted a same day appointment, 66.1% got one.
• Of those who have a preferred GP, more than half (50.2%) said that they see or speak to them a lot of the time, almost always or always.
• 93.5% of patients felt involved in decisions about their care and treatment.
• 87.4% felt their healthcare professional was good at treating them.
• 78.3% of patients who have tried to use their GP practice website found it easy to access information or services.
• Almost seven in ten patients (68.7%) reported a good experience of NHS services when they wanted to see a GP but their GP practice was closed.
• 91.2% of patients had confidence and trust in all of the people they saw or spoke to when their GP practice was closed.
