Care Quality Commission Adult Inpatients Survey 2017, Results

The Adult Inpatients survey is part of the NHS patient survey programme run by Care Quality Commission (CQC) to collect feedback on the experiences of people using a range of NHS healthcare services across the country. The results contribute to CQC’s assessment of NHS performance as well as ongoing monitoring and inspections. The programme also provides valuable feedback for NHS trusts, which they can then use to improve patient experience.

The majority of people who stayed as an inpatient in hospital were happy with the care they received, had confidence in the doctors and nurses treating them and had a better overall experience, according to a national survey from the Care Quality Commission (CQC).
However, survey respondents were less positive about arrangements and information received when leaving hospital, and those with a mental health condition reported a poorer than average experience across most question areas, repeating a trend found in previous patient surveys.