Enter & View - Page Hall Medical Centre
In November 2015, 2 of our Enter & View volunteers visited Page Hall Medical Centre, a GP surgery.
Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
Key findings:
- Clear signage at main entrance in English, all non-medical staff wearing name badges. Notice board in entrance porch, which was tidy.
- The appointment calling system is both visual and auditory. Medical staff came into the waiting are to call patients for their appointment.
- The 2 Reception staff were welcoming, unflustered and helpful. They are able to speak other languages, notably Urdu/Arabic.
- The wait to see a specific doctor when booking ahead is long, regularly up to 3 weeks, one patient advised that they were unable to get an appointment until four weeks time.
- There is a small car park for 6 cars, one space being a disabled access space. The surgery is not on a bus route, but buses can be accessed fairly nearby.
- There are no staff vacancies and little staff turnover. They would like to recruit another receptionist. They did have some experienced doctors who left the practice earlier this year.
If you would like to tell us about your experience at your GP, get in touch:
0114 253 6688
Downloads
If you need these documents in a different format, please email info@healthwatchsheffield.co.uk or call 0114 253 6688.
